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General Terms and Conditions
(The following General Terms and Conditions also contain legal information on your rights in accordance with the provisions on contracts and agreements in distance selling and electronic commerce.)
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from BALTIC BABY to consumers (Art.° BGB – German Civil Code)
2. Contractual partner
The sales agreement is concluded with: BALTIC BABY, dollpark GmbH, Managing Director: Michael Wendt, Wagrienring 10, 23730 Sierksdorf
Value added tax identification number: DE282429025
You can reach our customer service for questions, complaints and objections on the telephone number +49 4561-5247538 as well as by email at info@baltic-baby.com
3. Offer and conclusion of contract
3.1 The presentation of the products in the online shop is not a legally binding offer but an invitation to order. All offers are valid ""as long as stocks last"", unless otherwise noted in the products. Subject to errors.
3.2 By clicking the ""Complete order process and send your order"" button you are placing a binding order for the goods listed on the order page. The sales agreement is concluded when we accept your order by means of an order confirmation sent by email immediately after receipt of your order.
4. Right to cancellation & cancellation form template
You have the right to cancel this agreement within fourteen days without stating any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.
To exercise your right to cancellation, you must inform us
Wagrienring 10
23730 Sierksdorf
Germany
Telephone +49 4561-5247538
Email: info@baltic-baby.com
of your decision to cancel this agreement by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail). You can use the attached cancellation form template, which is not mandatory though.
To comply with the cancellation period, all you have to do is send the notification of exercising your right to cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your cancellation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment that you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to refund you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event within fourteen days of the day on which you notify us of the cancellation of this agreement at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the immediate costs for returning the goods. The cost of returning goods that cannot be shipped by parcel post is estimated at a maximum of EUR 150.
You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.
Exclusion of the right to cancellation
The right to cancellation does not apply to distance selling contracts
- For the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded. This is especially true for babies, or other products, in the "Soft" version,
- For the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery,
- For the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
- For the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
- For the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- For the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the agreement but which can be delivered no earlier than 30 days after conclusion of the agreement and the current value of which depends on fluctuations in the market over which the trader has no control.
End of the cancellation policy
5. Prices and delivery costs
5.1 The prices stated on the product pages include statutory value added tax and other price components.
5.2 In addition to the stated prices, we charge delivery costs, which depend on the item’s weight and the recipient’s address, if outside Germany. The exact delivery costs are indicated in the shopping basket, even before you place an order.
5.3 There is no minimum order value.
6. Delivery
6.1 Deliveries are made within Germany and for an extra charge to countries in the European Union as well as other selected countries worldwide.
6.2 The delivery time for items in stock is 1-3 working days. We provide detailed information about any possible different delivery times for individual items on the respective product page.
7. Payment
7.1 Payment is made alternatively by prepayment, Paypal or cash on delivery.
7.2 If you choose the prepayment method we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
7.3 You can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of title
The goods remain our property until full payment has been received.
9. Warranty
All the goods from our shop are covered by statutory warranty rights. For all defects occurring during the statutory warranty period of two years from delivery, you have the statutory right to subsequent performance (of your choice: rectification of the defect or replacement) and statutory rights to a reduction or withdrawal as well as compensation, if the statutory prerequisites are met. The baby models offered by us include the following characteristics which the customer is informed about here: The baby models are made of silicone. The nature of processing is such that the babies look as lifelike as possible. Even with normal, intended use, tears may occur in baby models due to the nature of the material used. The customer is aware that, in particular, tears in baby models do not constitute a defect even with normal, intended use. The customer or buyer is also informed that the silicone baby models may have small air pockets in the silicone, approx. 2 mm in diameter, which may appear as small holes on the (skin) surface. These air inclusions do not constitute a defect in the product either.
10. Note according to Battery Act
As our deliveries may contain batteries and rechargeable batteries, we are obliged under the Battery Act (BattG) to inform you of the following: Batteries and rechargeable batteries must not be disposed of with household waste, but you are legally obliged to return used batteries and rechargeable batteries. Used batteries may contain harmful substances which, if not stored or disposed of properly, may harm the environment or your health. However, batteries also contain important raw materials such as iron, zinc, manganese or nickel and can be recycled. After use, you can either return the batteries to us or return them free of charge in your immediate vicinity (e.g. in retail or at local collection points or in our dispatch warehouse).
Handing them in to points of sale is also restricted for end users to the usual quantities and to those used batteries which the distributor carries or has carried as new batteries in their range.
The sign with the crossed-out dustbin means that you must not dispose of batteries and rechargeable batteries in household waste. Under this symbol you will also find the following symbols with the following meaning:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury
Right of use, copyright
The contributions made by the operator to the baltic-baby.com website, in particular the layout and design elements of the website, the graphics and images used and the BALTIC BABY texts are protected by copyright. Any duplication, public reproduction or other use or exploitation of the texts, images and graphics made available on these pages require the operator’s permission, unless exceptions arise from the law. The respective author’s copyright remains unaffected by this.
The operator has the right to use the posted contribution and may not disclose it to third parties without written permission.
Legal notice:
With the judgement dated 12.05.1998 - AZ 312 O 85/98 - the Regional Court Hamburg decided that a website operator has to take responsibility for the content of linked sites when using links. According to the RC Hamburg, this can only be prevented by expressly disassociating oneself from these contents. As we do not have any influence on the design and content of the linked pages, we hereby expressly distance ourselves from these pages and content. This disclaimer is valid for all links on our website and for all contents of the pages that links lead to. § Disclaimer:
Despite checking the content carefully, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.
Supplementary General Terms and Conditions for Ratenkauf by easyCredit
1. Scope and general terms of use The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the retailer for all contracts concluded with the retailer in which Ratenkauf by EasyCredit (hereinafter referred to as purchase by instalments) is used. In case of conflict, the supplementary General Terms and Conditions shall take precedence over any of the retailer’s other General Terms and Conditions. Purchase by instalments is only possible for customers who are consumers according to Art.°13 BGB and are 18 years of age or older.
2. Purchase by instalments For your purchase, the dealer will provide you with the instalment plan as another payment option with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter referred to as TeamBank AG). The retailer reserves the right to check your creditworthiness. Please refer to the Purchase by Instalments Privacy Policy in the ordering section for further details. If the use of purchase by instalments is not possible due to poor creditworthiness or reaching of the retailer’s spending limit, the retailer reserves the right to offer you an alternative settlement option. The agreement for purchase by instalments is concluded between you and the retailer. With the purchase by instalments you are opting to pay the purchase price in monthly instalments. Monthly instalments are to be paid over a fixed term, whereby the final instalment may differ from the previous instalments. Ownership of the goods remains reserved until payment has been made in full. The receivables arising from the use of the purchase by instalments are assigned to TeamBank AG by the retailer within the framework of an ongoing factoring agreement. Payments can only be made to TeamBank AG with a discharging effect.
3. Instalment payment by SEPA direct debit With the SEPA direct debit mandate issued with the purchase by instalments, you are authorising TeamBank AG to collect the payments to be made with the purchase by instalments from your current account with the bank specified during the ordering process using a SEPA direct debit. TeamBank AG will notify you of the collection by email no later than one calendar day before the SEPA direct debit due date (pre-notification). The collection shall made on the date specified on the pre-notification at the earliest. The collection can be made on a later date in the near future. If the purchase price amount is reduced between the pre-notification and the due date (e.g. by credit notes), the amount debited may differ from the amount stated in the pre-notification. You must ensure that your current account has sufficient cover at the time the instalment is due. Your bank is not obliged to honour the direct debit if the current account does not have sufficient cover. If a returned debit note is issued due to insufficient funds in the current account, due to an unauthorised objection by the account holder or due to the expiry of the current account, you shall be in default even without a separate reminder, unless the returned debit note results from a circumstance that you are not responsible for. The fees charged by your bank to TeamBank AG in the event of a returned debit note will be passed on to you and must be paid by you. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the European Central Bank’s respective base interest rate for each reminder. Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment is refunded by transferring the corresponding amount back or by a credit note, in agreement with the retailer.
(The following General Terms and Conditions also contain legal information on your rights in accordance with the provisions on contracts and agreements in distance selling and electronic commerce.)
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from BALTIC BABY to consumers (Art.° BGB – German Civil Code)
2. Contractual partner
The sales agreement is concluded with: BALTIC BABY, dollpark GmbH, Managing Director: Michael Wendt, Wagrienring 10, 23730 Sierksdorf
Value added tax identification number: DE282429025
You can reach our customer service for questions, complaints and objections on the telephone number +49 4561-5247538 as well as by email at info@baltic-baby.com
3. Offer and conclusion of contract
3.1 The presentation of the products in the online shop is not a legally binding offer but an invitation to order. All offers are valid ""as long as stocks last"", unless otherwise noted in the products. Subject to errors.
3.2 By clicking the ""Complete order process and send your order"" button you are placing a binding order for the goods listed on the order page. The sales agreement is concluded when we accept your order by means of an order confirmation sent by email immediately after receipt of your order.
4. Right to cancellation & cancellation form template
Cancellation policy
Right to cancellationYou have the right to cancel this agreement within fourteen days without stating any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.
To exercise your right to cancellation, you must inform us
BALTIC BABY
dollpark GmbHWagrienring 10
23730 Sierksdorf
Germany
Telephone +49 4561-5247538
Email: info@baltic-baby.com
of your decision to cancel this agreement by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail). You can use the attached cancellation form template, which is not mandatory though.
To comply with the cancellation period, all you have to do is send the notification of exercising your right to cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your cancellation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment that you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to refund you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event within fourteen days of the day on which you notify us of the cancellation of this agreement at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the immediate costs for returning the goods. The cost of returning goods that cannot be shipped by parcel post is estimated at a maximum of EUR 150.
You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.
Exclusion of the right to cancellation
The right to cancellation does not apply to distance selling contracts
- For the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded. This is especially true for babies, or other products, in the "Soft" version,
- For the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery,
- For the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
- For the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
- For the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- For the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the agreement but which can be delivered no earlier than 30 days after conclusion of the agreement and the current value of which depends on fluctuations in the market over which the trader has no control.
End of the cancellation policy
Cancellation form template (Download cancellation form template)
5. Prices and delivery costs
5.1 The prices stated on the product pages include statutory value added tax and other price components.
5.2 In addition to the stated prices, we charge delivery costs, which depend on the item’s weight and the recipient’s address, if outside Germany. The exact delivery costs are indicated in the shopping basket, even before you place an order.
5.3 There is no minimum order value.
6. Delivery
6.1 Deliveries are made within Germany and for an extra charge to countries in the European Union as well as other selected countries worldwide.
6.2 The delivery time for items in stock is 1-3 working days. We provide detailed information about any possible different delivery times for individual items on the respective product page.
7. Payment
7.1 Payment is made alternatively by prepayment, Paypal or cash on delivery.
7.2 If you choose the prepayment method we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
7.3 You can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of title
The goods remain our property until full payment has been received.
9. Warranty
All the goods from our shop are covered by statutory warranty rights. For all defects occurring during the statutory warranty period of two years from delivery, you have the statutory right to subsequent performance (of your choice: rectification of the defect or replacement) and statutory rights to a reduction or withdrawal as well as compensation, if the statutory prerequisites are met. The baby models offered by us include the following characteristics which the customer is informed about here: The baby models are made of silicone. The nature of processing is such that the babies look as lifelike as possible. Even with normal, intended use, tears may occur in baby models due to the nature of the material used. The customer is aware that, in particular, tears in baby models do not constitute a defect even with normal, intended use. The customer or buyer is also informed that the silicone baby models may have small air pockets in the silicone, approx. 2 mm in diameter, which may appear as small holes on the (skin) surface. These air inclusions do not constitute a defect in the product either.
10. Note according to Battery Act
As our deliveries may contain batteries and rechargeable batteries, we are obliged under the Battery Act (BattG) to inform you of the following: Batteries and rechargeable batteries must not be disposed of with household waste, but you are legally obliged to return used batteries and rechargeable batteries. Used batteries may contain harmful substances which, if not stored or disposed of properly, may harm the environment or your health. However, batteries also contain important raw materials such as iron, zinc, manganese or nickel and can be recycled. After use, you can either return the batteries to us or return them free of charge in your immediate vicinity (e.g. in retail or at local collection points or in our dispatch warehouse).
Handing them in to points of sale is also restricted for end users to the usual quantities and to those used batteries which the distributor carries or has carried as new batteries in their range.
The sign with the crossed-out dustbin means that you must not dispose of batteries and rechargeable batteries in household waste. Under this symbol you will also find the following symbols with the following meaning:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury
Right of use, copyright
The contributions made by the operator to the baltic-baby.com website, in particular the layout and design elements of the website, the graphics and images used and the BALTIC BABY texts are protected by copyright. Any duplication, public reproduction or other use or exploitation of the texts, images and graphics made available on these pages require the operator’s permission, unless exceptions arise from the law. The respective author’s copyright remains unaffected by this.
The operator has the right to use the posted contribution and may not disclose it to third parties without written permission.
Legal notice:
With the judgement dated 12.05.1998 - AZ 312 O 85/98 - the Regional Court Hamburg decided that a website operator has to take responsibility for the content of linked sites when using links. According to the RC Hamburg, this can only be prevented by expressly disassociating oneself from these contents. As we do not have any influence on the design and content of the linked pages, we hereby expressly distance ourselves from these pages and content. This disclaimer is valid for all links on our website and for all contents of the pages that links lead to. § Disclaimer:
Despite checking the content carefully, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.
Supplementary General Terms and Conditions for Ratenkauf by easyCredit
1. Scope and general terms of use The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the retailer for all contracts concluded with the retailer in which Ratenkauf by EasyCredit (hereinafter referred to as purchase by instalments) is used. In case of conflict, the supplementary General Terms and Conditions shall take precedence over any of the retailer’s other General Terms and Conditions. Purchase by instalments is only possible for customers who are consumers according to Art.°13 BGB and are 18 years of age or older.
2. Purchase by instalments For your purchase, the dealer will provide you with the instalment plan as another payment option with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter referred to as TeamBank AG). The retailer reserves the right to check your creditworthiness. Please refer to the Purchase by Instalments Privacy Policy in the ordering section for further details. If the use of purchase by instalments is not possible due to poor creditworthiness or reaching of the retailer’s spending limit, the retailer reserves the right to offer you an alternative settlement option. The agreement for purchase by instalments is concluded between you and the retailer. With the purchase by instalments you are opting to pay the purchase price in monthly instalments. Monthly instalments are to be paid over a fixed term, whereby the final instalment may differ from the previous instalments. Ownership of the goods remains reserved until payment has been made in full. The receivables arising from the use of the purchase by instalments are assigned to TeamBank AG by the retailer within the framework of an ongoing factoring agreement. Payments can only be made to TeamBank AG with a discharging effect.
3. Instalment payment by SEPA direct debit With the SEPA direct debit mandate issued with the purchase by instalments, you are authorising TeamBank AG to collect the payments to be made with the purchase by instalments from your current account with the bank specified during the ordering process using a SEPA direct debit. TeamBank AG will notify you of the collection by email no later than one calendar day before the SEPA direct debit due date (pre-notification). The collection shall made on the date specified on the pre-notification at the earliest. The collection can be made on a later date in the near future. If the purchase price amount is reduced between the pre-notification and the due date (e.g. by credit notes), the amount debited may differ from the amount stated in the pre-notification. You must ensure that your current account has sufficient cover at the time the instalment is due. Your bank is not obliged to honour the direct debit if the current account does not have sufficient cover. If a returned debit note is issued due to insufficient funds in the current account, due to an unauthorised objection by the account holder or due to the expiry of the current account, you shall be in default even without a separate reminder, unless the returned debit note results from a circumstance that you are not responsible for. The fees charged by your bank to TeamBank AG in the event of a returned debit note will be passed on to you and must be paid by you. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the European Central Bank’s respective base interest rate for each reminder. Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment is refunded by transferring the corresponding amount back or by a credit note, in agreement with the retailer.
