Cancellation policy

Right of withdrawal

You have the right to cancel this agreement within fourteen days without stating any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the last goods.

To exercise your right to cancellation, you must inform us

BALTIC BABY

dollpark GmbH
Wagrienring 10
23730 Sierksdorf
Germany
Phone +49 4561-5247538
E-Mail: info@baltic-baby.com

of your decision to cancel this agreement by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail). You can use the attached cancellation form template, which is not mandatory.

To comply with the cancellation period, all you have to do is send the notification of exercising your right to cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your cancellation of this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment that you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to refund you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event within fourteen days of the day on which you notify us of the cancellation of this agreement at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the immediate costs for returning the goods. The cost of returning goods that cannot be shipped by parcel post is estimated at a maximum of EUR 150.

You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Exclusion of the right to cancellation

The right to cancellation does not apply to distance selling contracts

- For the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded. This is especially true for babies, or other products, in the "Soft" version,
- For the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery,
- For the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
- For the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
- For the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- For the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the agreement but which can be delivered no earlier than 30 days after conclusion of the agreement and the current value of which depends on fluctuations in the market over which the trader has no control.

End of the cancellation policy